I had the pleasure of working with Katie for close to a decade until 2021. She started as our office manager in a mid-sized City recruitment firm and grew into the role of Operations Manager / Head of Operations — a title that only hints at the sheer range of things she quietly kept running like clockwork. From ensuring the office was fully equipped and running smoothly to dealing with difficult customers (myself included) with unwavering good humour, Katie combined absolute competence with a “no task too big” attitude. She could juggle the daily details and the bigger picture without breaking a sweat, and she always added her own friendly touch that made working with her a pleasure and a lasting positive memory for me. Katie also had an unexpected superpower: recruitment. Many of our placements began with her friendly, effective engagement as the first voice callers heard, proof that in a world of automation, the personal touch still matters. In short, Katie was the operational heartbeat of the business. If you want someone who gets things done, keeps people smiling, and makes the complex look effortless, I can’t recommend her and Clockwork Operational Solutions highly enough.